Black & Co Solicitors is committed to providing a high-quality legal service. If you are unhappy with any aspect of the service you have received, please raise your concerns so that we can address them.
How to make a complaint
In the first instance, please contact Ishtiaq Sarwar, Director, who is responsible for handling complaints at the firm.
You can contact him by:
Post: Black & Co Solicitors, 3 - 5 Welford Road, Leicester, LE2 7AD
Email: i.sarwar@blackandcosolicitors.co.uk
Telephone: 01455 844005
Please provide your full name, contact details, a description of the issue, and the outcome you are seeking.
What happens next
We will acknowledge your complaint within 3 working days of receiving it. Your complaint will be investigated and we will provide a detailed written response within 14 working days. If the matter requires further investigation, we will inform you of the revised timescale.
If you remain dissatisfied after receiving our response, you may request a review of the decision. We will arrange for a further review and respond within 14 working days.
Legal Ombudsman
If you are not satisfied with the outcome of our complaints procedure, you may refer your complaint to the Legal Ombudsman. The Legal Ombudsman investigates complaints about the service provided by legal professionals.
You must normally refer your complaint to the Legal Ombudsman within six months of receiving our final response, and no more than one year from the date of the act or omission being complained about.
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk
Solicitors Regulation Authority
If you believe that the firm or any of its staff have breached the SRA Standards and Regulations, you may report the matter to the Solicitors Regulation Authority.